Accessibility & Website ADA Compliance Policy
A backyard retreat should be reachable by everyone who visits us online.
My Luxe Backyard sells pergolas, gazebos, patio furniture, fire pits, saunas, and cold plunges through myluxebackyard.com. We want every visitor, including customers who use a screen reader, navigate by keyboard only, or rely on other assistive technology, to be able to browse, compare, and check out without hitting a wall. This page explains the accessibility standard we build toward, what we've done so far, what's still in progress, and exactly how to reach us if something on the site doesn't work the way it should.
A plain account of where our accessibility work stands today
My Luxe Backyard is owned and operated by Navarro Living LLC and sells exclusively through myluxebackyard.com, a Shopify-hosted storefront serving customers across the Continental United States. We believe that a person's ability to browse a pergola, compare gazebo dimensions, or complete a checkout shouldn't depend on how they access the internet.
We treat digital accessibility as ongoing product work, not a box we check once. That means we review our Shopify theme, product pages, cart and checkout flow, and the third-party apps we install (such as review widgets, live chat, and upsell tools) with accessibility in mind, and we correct issues as we find them or as they're reported to us. We do not rely on an accessibility overlay or widget as a substitute for building the site correctly, because these tools address only a narrow slice of the barriers a person may encounter and do not, on their own, make a website compliant.
This page was written specifically for myluxebackyard.com. It isn't a copied template, and we update it as our platform, apps, and product catalog evolve.
What the words in this policy actually mean
Accessibility terminology gets thrown around loosely. Here's exactly what each term means when we use it on this page.
Web Content Accessibility Guidelines (WCAG)
An internationally recognized technical standard, published by the W3C, that defines how to make web content usable by people with visual, auditory, motor, and cognitive disabilities. We target Level AA of version 2.1.
Assistive Technology
Software or hardware a person uses to browse the web, such as a screen reader, screen magnifier, voice-control software, switch device, or keyboard-only navigation instead of a mouse.
Accessibility Barrier
Any element of a page, app, or checkout step that prevents or makes it substantially harder for a person using assistive technology to find information, complete a purchase, or use a feature that other visitors can use.
Accessibility Overlay / Widget
A third-party script layered on top of a site to adjust display settings automatically. We do not treat an overlay as a compliance solution; any overlay-style tool we use is a supplement to, not a replacement for, fixing the underlying code.
How accessibility work breaks down across myluxebackyard.com
Different parts of the site raise different accessibility questions. Here's a transparent, area-by-area look at what we build for and continue to test, from browsing a pergola collection to completing checkout on a sauna order.
Navigation & Page Structure
Skip Links · Headings · Focus OrderOur menu, collection pages (Pergolas, Gazebos, Patio Furniture Sets, Fire Pits, Saunas, Cold Plunges), and footer use semantic HTML headings and landmarks so screen reader users can jump directly to the content they want, and a logical tab order so keyboard-only visitors can reach every link and button without a mouse.
Product Images & Media
Alt Text · Descriptive LabelsProduct photos, lifestyle images, and category thumbnails carry descriptive alternative text so a screen reader can convey what a pergola, gazebo, or fire pit looks like. Where a product video is added to a listing, we work toward including captions or a text description of its content.
Cart & Checkout
Keyboard Operable · Labeled FieldsAdding an item to your cart, adjusting quantity, entering a shipping address, and completing payment through Shopify's checkout are built to work with a keyboard alone and to expose clear, programmatically associated labels for every field to assistive technology.
Color, Contrast & Text
4.5:1 Minimum Contrast · Resizable TextBody copy, prices, and buttons across the site are checked against a 4.5:1 contrast ratio against their background, and we avoid using color alone (for example, a swatch color) to convey information without also including a text label. Text can be resized up to 200 percent in a browser without losing content or function.
Forms & Account Tools
Error Identification · Clear InstructionsOur contact form, newsletter signup, and account login and registration fields identify errors in text (not color alone), describe what's required before you submit, and are built so a screen reader announces validation messages when they appear.
Third-Party Apps & Embeds
Reviews · Live Chat · Payment WidgetsWe select Shopify apps for reviews, live chat, and promotional pop-ups with accessibility in mind, and where a third-party app introduces a barrier we cannot immediately fix ourselves, we work with the app provider or look for an accessible alternative.
The federal and state law behind this policy
This page is written to operate within, not around, the laws that already protect you as a website visitor and buyer. Two bodies of law matter most here.
Americans with Disabilities Act, Title III
State & Local Accessibility Law
This section is provided for transparency and general information. It is not legal advice, and accessibility law continues to evolve at both the federal and state level. If you have questions about how these laws apply to your specific situation, we'd encourage you to contact your state civil rights agency or a qualified attorney.
Accessibility is ongoing work, not a finished state
No website, including ours, can guarantee it is barrier-free at every moment for every combination of browser, device, and assistive technology. Shopify releases theme and checkout updates, we add or remove product listings, and third-party apps change on their own schedules. We treat each of those as a reason to keep testing, not as an excuse to stop. If you encounter something that doesn't work, that report is genuinely useful to us and we act on it.
This doesn't reduce your other rights
Nothing on this page limits your ability to file a complaint with a state or federal agency, contact an attorney, or pursue any remedy available to you under the Americans with Disabilities Act or your state's law. We would simply ask that you also give us the chance to fix the issue directly and quickly.
How to tell us something isn't working, start to finish
Reach out however is easiest
Email support@myluxebackyard.com, call 609-354-7215, or start a live chat during business hours.
Tell us the page and what happened
The page URL or product name, the device and assistive technology you were using, and what you were trying to do help us reproduce the issue quickly.
We investigate and follow up
Our team reviews the barrier you described, tests the page ourselves, and gets back to you, typically within three business days.
We fix it, or offer another way through
Where a fix takes longer than we'd like, we'll offer to complete your purchase or answer your question directly by phone or email in the meantime.
Independent places to learn more or raise a concern
These federal, state, and standards resources exist for any web user, anywhere, and operate independently of My Luxe Backyard. We'd still encourage you to contact us first at support@myluxebackyard.com so we can help directly and quickly.
ADA.gov
The U.S. Department of Justice's official guidance on the Americans with Disabilities Act, including how it applies to businesses.
Visit ADA.govW3C Web Accessibility Initiative
The organization that publishes and maintains the Web Content Accessibility Guidelines (WCAG) we build toward.
Read the WCAG standardDOJ Civil Rights Division, ADA Information Line
File an ADA complaint or ask a general question about disability rights directly with federal regulators.
File an ADA complaintNew Jersey Division on Civil Rights
The state civil rights office for Navarro Living LLC's registered address, for complaints that can't be resolved with us directly.
Visit the DivisionFiling a report or inquiry with any of these agencies or organizations is free, voluntary, and entirely separate from contacting us directly.
Questions about accessibility? Talk to our team
We're available Monday to Friday, 9:00 AM to 5:00 PM Eastern Time. Messages sent outside these hours are answered the next business day.
Navarro Living LLC (Company Registration No. 0451 452883, EIN 42-2132746) operates myluxebackyard.com and is committed to providing a website that is accessible to the widest possible audience, regardless of ability. This policy describes our approach and current practices; it is not a certification that every page, product listing, or third-party app meets a specific standard at all times, and we welcome reports that help us close any gap.
This policy was last updated and is effective as of July 1, 2026. It is reviewed regularly and may change as our platform, apps, or product range change. For how we handle orders and returns, see our Return & Refund Policy, and for how we collect and use your information, see our Privacy Policy.
