Privacy policy
NAVARRO LIVING LLC · PRIVACY POLICY
How we collect, use, and protect your information.
myluxebackyard.com is owned and operated by Navarro Living LLC, a company registered in the State of New Jersey. This Privacy Policy explains, in plain language, what information we collect when you browse or buy from My Luxe Backyard, why we collect it, who we share it with, and the choices and rights you have over it. It works alongside our Legal Notice, Terms of Service, and Payment & Security Policy.
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We Never Sell Your Data for Cash We do not sell personal information to data brokers, period Shopify-Secured Checkout Payment details are handled by PCI-compliant processors, never stored on our servers You Control Marketing Emails & Texts Opt in, opt out, or unsubscribe at any time, no hoops to jump through State Privacy Rights Honored California, New Jersey, and other state privacy rights are built into how we operate |
Who Controls Your Information
The business responsible for your data
My Luxe Backyard is a trade name used by Navarro Living LLC to sell outdoor living products, including pergolas, gazebos, patio furniture, fire pits, saunas, and cold plunges, to customers across the Continental United States. Whenever this Privacy Policy says "My Luxe Backyard," "we," "us," or "our," it means Navarro Living LLC operating under that trade name. Navarro Living LLC is the data controller responsible for deciding how and why your personal information is processed on this Website.
This Website is built and hosted on Shopify's e-commerce platform, which means Shopify also processes certain information on our behalf, as described throughout this policy. Navarro Living LLC remains the business you are dealing with, and the party responsible for answering your privacy questions.
Data Controller Identification
Legal name
Navarro Living LLC
Trade name
My Luxe Backyard
Entity type
LLC (New Jersey)
Registered address
550 Marketplace Blvd #1211, Hamilton, NJ 08691, United States
Scope Of This Policy
Who and what this policy covers
Website Visitors
Anyone who browses myluxebackyard.com, whether or not they create an account or make a purchase.
Customers
Anyone who places an order, requests a return, or contacts our support team about a purchase.
Newsletter & Offer Subscribers
Anyone who joins our email list, including through pop-up offers such as our first-order discount.
What This Policy Does Not Cover
Third-party websites we link to, and any information you share directly with a manufacturer's own warranty service, are governed by that party's own policy, not this one.
Information We Collect
Exactly what we gather, and where it comes from
We only collect what we need to run this store, ship large outdoor items like pergolas and saunas safely to your address, and keep you informed if you ask us to. Here is a complete breakdown.
Information you give us directly
Contact & Account Details
Name, email address, phone number, shipping address, and billing address entered at checkout or when creating an account.
Order Details
The products you purchase, quantities, order value, delivery preferences, and any assembly or installation notes you leave us.
Communications
Anything you send us by email, phone, live chat, or our contact form, including questions about a pergola's dimensions or a warranty claim.
Marketing Preferences
Your email address and, if provided, phone number, when you opt in to our newsletter, an on-site discount offer, or SMS updates.
Information collected automatically
Device & Browser Data
IP address, browser type, device type, operating system, and general location inferred from your IP address (city or region level, not precise GPS).
Browsing Behavior
Pages viewed, products browsed, items added to cart, time spent on the Website, and the site or ad that referred you here.
Cookies & Similar Technologies
Small data files placed by our Shopify storefront and by analytics and advertising partners, described in detail in the section below.
Transaction & Fraud-Signal Data
Order history and checkout patterns used by our payment processor to screen for fraudulent or unauthorized transactions.
Information from other sources
Shopify & Payment Processors
Confirmation that a payment was authorized or declined, and limited billing details needed to process a refund or dispute.
Shipping Carriers
Delivery status and tracking updates for the freight and parcel carriers we use to ship pergolas, gazebos, saunas, and other large items.
Information we intentionally do not collect
We do not ask for or store your full payment card number, Social Security number, government ID, or precise real-time GPS location. We do not knowingly collect health, biometric, or genetic information, and browsing our sauna or cold plunge collections does not create or infer any health-related profile about you.
How We Use Your Information
Why we collect what we collect
To Fulfill Your Order
Processing payment, coordinating freight delivery for large items, sending order and shipping confirmations, and handling returns or warranty claims.
To Support You
Answering product questions, resolving assembly or installation issues, and responding to accessibility or complaint requests.
To Improve The Website
Understanding which product pages and categories perform well, diagnosing checkout errors, and testing layout or content changes.
To Market To You, With Consent
Sending order-related messages always, and sending newsletters, discount offers, or SMS updates only if you have opted in.
To Prevent Fraud & Protect Security
Screening orders for suspicious activity, protecting accounts from unauthorized access, and enforcing our Terms of Service.
To Meet Legal Obligations
Keeping tax and accounting records, responding to lawful requests from regulators or courts, and honoring the rights described in this policy.
Cookies & Tracking Technologies
How our Website recognizes returning visitors
Cookies are small text files stored on your device. Our Shopify storefront and the tools we use place the following categories of cookies and similar technologies.
Strictly Necessary Cookies
Required for the cart, checkout, account login, and basic security to function. These cannot be switched off without breaking core Website features.
Analytics Cookies
Help us understand traffic patterns and product interest across our pergola, gazebo, sauna, and fire pit collections, using aggregated, non-identifying reports.
Marketing & Advertising Cookies
Used to measure the performance of our advertising and to show relevant ads for products you have viewed, on this Website and elsewhere.
Preference Cookies
Remember choices such as items left in your cart or a discount code you have already unlocked, so you don't have to re-enter them.
You can control or delete cookies through your browser settings at any time, and most browsers let you block cookies from specific sites. Blocking strictly necessary cookies may prevent checkout from working correctly. For advertising and analytics cookies specifically, see "Your Opt-Out Rights" below.
How We Share Your Information
We do not sell your data. Here is who we work with instead
Navarro Living LLC does not sell your personal information to third parties for money. To run this store, however, we do share limited information with the service providers below, each bound by its own confidentiality and data-protection obligations.
Shopify (Platform Host)
Hosts our storefront, checkout, and order database. Shopify processes data on our behalf and maintains its own security and privacy commitments.
Payment Processors
Shopify Payments and other supported processors handle your card or wallet details directly to authorize and process payment. We never see or store your full card number.
Shipping & Freight Carriers
Your name, delivery address, and phone number are shared with the parcel and freight carriers needed to deliver items like pergolas, gazebos, and saunas to your door.
Email & SMS Marketing Platform
If you opt in, your email address or phone number is shared with our marketing platform solely to send the newsletters, offers, or texts you agreed to receive.
Analytics & Advertising Partners
Tools such as website analytics and advertising pixels receive device and browsing data to help us measure traffic and ad performance across our product categories.
Legal & Safety Disclosures
We may disclose information when required by law, to defend our legal rights, or to investigate fraud, security incidents, or violations of our Terms of Service.
A note on the word "sale" or "share" under state privacy law
Some state privacy laws define "sale" or "sharing" broadly enough to include letting advertising cookies collect browsing data for interest-based ads, even where no money changes hands. To the extent our use of analytics and advertising cookies falls within that broader definition, we honor your right to opt out, as described in the next section.
Your Opt-Out Rights
Turning off targeted advertising and data sharing
You are never required to accept marketing cookies or targeted advertising to shop with us. Checkout, order tracking, and customer support all work without them.
Submit Our Opt-Out Form
Use our Privacy Opt-Out Request Form to ask us to stop sharing your information with analytics and advertising partners.
Global Privacy Control
Where technically supported by your browser and legally recognized in your state, we honor the Global Privacy Control signal as a valid opt-out request.
Browser Cookie Settings
Block or delete cookies at any time through your browser's privacy settings, which will limit tracking across all sites, not only ours.
Unsubscribe Links
Every marketing email includes an unsubscribe link, and every marketing text includes reply instructions to stop messages instantly.
Your Privacy Rights Under State Law
Rights that apply depending on where you live
We ship only within the Continental United States, and a growing number of U.S. states now give their residents specific rights over personal information. We apply the following rights to any customer covered by one of these laws, and as a matter of practice, we extend the core rights below to customers nationwide.
California residents (CCPA, as amended by the CPRA)
Right to Know
Request the categories and specific pieces of personal information we have collected about you in the past 12 months.
Right to Delete
Request deletion of personal information we hold about you, subject to exceptions such as completing an order or meeting a legal obligation.
Right to Correct
Ask us to correct inaccurate personal information, such as an outdated shipping address or phone number.
Right to Opt Out of Sale or Sharing
Direct us to stop any sale or sharing of your information, including for cross-context behavioral advertising, at any time.
Right to Limit Sensitive Information Use
As noted above, we do not knowingly collect sensitive personal information beyond what is standard for order processing.
Right to Non-Discrimination
We will never charge you a different price or provide a lower level of service because you exercised a privacy right.
Other state privacy laws
Residents of states with comprehensive privacy laws currently in effect, including Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, Delaware, Iowa, Nebraska, New Hampshire, New Jersey, Minnesota, Maryland, Rhode Island, Kentucky, Indiana, and Tennessee, generally have the right to know, access, correct, delete, and opt out of the sale, sharing, or targeted advertising use of their personal information, and the right to appeal a denied request. We apply these same rights when you contact us, regardless of exactly which state law technically governs your request.
Because Navarro Living LLC is registered in New Jersey, the New Jersey Data Privacy Act also applies directly to how we handle personal information tied to our business operations, alongside whichever law applies based on your own state of residence.
Exercising Your Rights
How a request actually gets handled
1. Submit Your Request
Email support@myluxebackyard.com or complete our Privacy Opt-Out Request Form, telling us which right you'd like to exercise.
2. We Verify It's You
We may ask you to confirm your name, email, and order details to verify your identity before acting on a data or deletion request.
3. We Respond
We aim to respond within 45 days, as required under most state laws, with a possible 45-day extension for complex requests, and we'll tell you if that applies.
You may also designate an authorized agent to submit a request on your behalf, and you may appeal a denied request by replying to our response email with "Appeal" in the subject line. We do not charge a fee for verified privacy requests.
Marketing Communications
Emails, texts, and how to stop them
Email Marketing
We send newsletters and offers, such as our first-order discount, only to addresses that opted in. Every email complies with the CAN-SPAM Act and includes a working unsubscribe link.
SMS Marketing
If you provide your phone number and opt in to texts, we follow the Telephone Consumer Protection Act. Reply STOP at any time to end messages instantly.
Order & Shipping Notifications
Transactional messages, such as order confirmations and shipping updates, are not marketing and will be sent regardless of your marketing preferences.
Changing Your Mind
You can unsubscribe from email, reply STOP to text messages, or email support@myluxebackyard.com to update your preferences at any time.
Retention, Security & Children's Privacy
How long we keep data, and how we protect it
Data retention
We keep order and transaction records for as long as needed to satisfy tax, accounting, and warranty obligations, generally for the period required under New Jersey and federal recordkeeping law. Marketing contact information is kept until you unsubscribe or request deletion. Account and browsing data no longer needed for these purposes is deleted or anonymized on a routine basis.
Data security
Our storefront, checkout, and payment processing run on Shopify's PCI DSS-compliant infrastructure, with encryption in transit for checkout and account pages. Internally, access to customer data is limited to team members who need it to do their job. No online system can be guaranteed 100% secure, and we encourage you to use a strong, unique password on your account.
Children's privacy
This Website is not directed to children, and as stated in our Terms of Service, you must be at least 18 years old to place an order. We do not knowingly collect personal information from children under 13, in accordance with the Children's Online Privacy Protection Act (COPPA). If we learn we have inadvertently collected a child's information, we will delete it promptly.
Other Important Details
Third-party links and future updates
Links to other websites
Our product pages may link to manufacturer specification sheets or warranty registration pages outside our Website. We are not responsible for the privacy practices of those third-party sites, and we encourage you to review their own policies before sharing information with them.
Changes to this policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. The effective date at the bottom of this page always reflects the current version, and continued use of the Website after an update means you accept the revised policy.
External Resources
Independent places to learn more or raise a concern
These federal and state resources exist for any consumer, anywhere, and operate independently of My Luxe Backyard. We'd still encourage you to contact us first at support@myluxebackyard.com so we can help directly and quickly.
Federal Trade Commission
General guidance on consumer privacy rights and how businesses are expected to handle your data.
Visit the FTCCalifornia Privacy Protection Agency
The state agency responsible for enforcing the CCPA and CPRA for California residents.
Visit the CPPANJ Division of Consumer Affairs
The state consumer protection office for Navarro Living LLC's registered address.
Visit the DivisionFTC Report Fraud
File a report about a deceptive or unfair business practice, including misuse of personal information, with federal regulators.
File a reportFiling a report or inquiry with any of these agencies is free, voluntary, and entirely separate from contacting us directly.
Get In Touch
Questions about your privacy? Talk to our team
We're available Monday to Friday, 9:00 AM to 5:00 PM Eastern Time. Messages sent outside these hours are answered the next business day.
Phone
+1 609-354-7215Business Hours
Mon–Fri, 9 AM–5 PM EST
Registered Address
550 Marketplace Blvd #1211, Hamilton, NJ 08691Navarro Living LLC operates myluxebackyard.com under the trade name My Luxe Backyard. This Privacy Policy is provided for transparency and general information and should not be construed as legal advice.
This Privacy Policy was last updated and is effective as of July 3, 2026. We may revise it periodically to reflect changes in our business or applicable law; the most current version always governs. For related information, see our Legal Notice, Terms of Service, and Payment & Security Policy.
