Contact Us
Questions about your backyard project? You'll reach an actual person.
My Luxe Backyard is owned and operated by Navarro Living LLC, a small outdoor living retailer based in Hamilton, New Jersey. Whether you're deciding between pergola frame materials, checking a sauna's power requirements, or need help with an order already on its way, our own support team answers every message — no outsourced call centers, no chatbots pretending to be human.
Every channel below reaches the same small support team
We don't route customers through automated menus or third-party contact centers. Email, phone, and live chat all land with the same team, Monday to Friday, 9:00 AM to 5:00 PM Eastern Time.
Our official business address, on the map, right here
My Luxe Backyard is an online-only retailer. The address above is the official registered business address of Navarro Living LLC on file with the State of New Jersey, and it's where we receive business correspondence — it is not a public showroom or a warehouse open for walk-in visits.
If you'd like to see a product in person, check individual product pages for size and material details, or reach out and we'll walk you through specifications, photos, and real customer questions before you buy. For anything you need from us, email, phone, or live chat will always get you a faster answer than a visit.
When our team is actually at their desks
Messages sent outside business hours — by email, live chat, or the form below — are queued and answered the next business day. Live chat only shows as available when a team member is actually online to answer it.
Prefer to write it out? Use the form.
Fill in the details below and select the topic that fits best. When you hit send, your email app will open with your message pre-filled and addressed to support@myluxebackyard.com, so nothing gets lost and you keep a copy of what you sent.
If you're asking about an existing order, please include your order number so we can pull it up immediately instead of asking you for it again.
Four small details that skip the back-and-forth
Your order number
Found in your confirmation email, subject line starting with your order number, or your account order history.
Clear photos, if relevant
For a damaged item, missing part, or assembly question, a few clear photos let us solve it in one reply.
The exact product name
Copy it from the product page or your order confirmation, since we carry several similar pergola and gazebo sizes.
How you'd like us to reply
Let us know if email, a phone call, or live chat works best, and we'll follow up that way.
Answers to what we're asked most often
These cover the questions that come up most for pergolas, gazebos, patio furniture, fire pits, saunas, and cold plunges. If yours isn't here, contact us directly and we'll get you a real answer.
How long will my order take to arrive?
Do you ship to Alaska, Hawaii, or outside the U.S.?
What's your return and exchange policy?
My order arrived damaged or a part is missing. What now?
How do I know what size pergola or gazebo fits my space?
What should I check before buying a sauna or cold plunge?
Do you charge sales tax?
Can I change or cancel my order after placing it?
Is my product covered by a warranty?
The business behind My Luxe Backyard, in full
My Luxe Backyard is a trading name owned and operated by Navarro Living LLC, a registered limited liability company based in Hamilton, New Jersey. We are a retailer, not a manufacturer: we select pergolas, gazebos, patio furniture, fire pits, saunas, and cold plunges from established outdoor living brands and authorized distributors, then sell and ship them to customers across the Continental United States.
Every piece of contact information on this page — our legal name, registered address, phone number, and support email — matches exactly what's on file with the State of New Jersey and what appears across every other page of this site, including our Privacy Policy, Terms of Service, and Warranty Policy. We keep it that way deliberately, so you can verify who you're buying from at any time.
We don't outsource customer support to a third-party call center, and we don't use a fictitious storefront to build trust. If something goes wrong with your order, the same small team that answers your first email is the one that resolves it.
The law that governs how we communicate with you
This page, and the ways we respond to you through it, are written to operate within federal and New Jersey law. Two bodies of law matter most here.
CAN-SPAM Act
Telephone Consumer Protection Act
This section is provided for transparency and general information. It is not legal advice. If you have questions about how these laws apply to your specific situation, we'd encourage you to contact the New Jersey Division of Consumer Affairs or a qualified attorney.
This page doesn't replace our policies
Contacting us is always the fastest way to resolve something specific to your order. For the full written terms that govern a purchase, see our Shipping Policy, Return & Refund Policy, Warranty Policy, and Terms of Service — linked at the bottom of this page.
We answer as ourselves, always
No one on our team will ever ask you to move a conversation off email, phone, or live chat to complete a purchase, or ask for payment information outside our secure checkout. If that ever happens, it isn't us.
Independent places to learn more or raise a concern
These federal and state resources exist for any consumer, anywhere, and operate independently of My Luxe Backyard. We'd still encourage you to contact us first at support@myluxebackyard.com so we can help directly and quickly.
Federal Trade Commission
A consumer guide to shopping online safely and what to do if a purchase goes wrong.
Visit the FTC's consumer siteU.S. Consumer Product Safety Commission
Report a safety concern with an electrical, gas, or mechanical product, or check for open recalls.
Report or search safety issuesNew Jersey Division of Consumer Affairs
The state consumer protection office for Navarro Living LLC's registered address, for complaints that can't be resolved with us directly.
Visit the DivisionFTC Report Fraud
File a report about a deceptive or unfair business practice with federal regulators.
File a reportFiling a report or inquiry with any of these agencies is free, voluntary, and entirely separate from reaching out to us directly.
Navarro Living LLC, trading as My Luxe Backyard, is a registered New Jersey business located at 550 Marketplace Blvd #1211, Hamilton, NJ 08691, United States. We are an independent retailer of pergolas, gazebos, patio furniture, fire pits, saunas, and cold plunges, and are not the manufacturer of these products unless specifically stated on a product page.
This page was last updated and is effective as of July 1, 2026. For more on how we handle orders, returns, and your information, see our Shipping Policy, Return & Refund Policy, Warranty Policy, Privacy Policy, and Terms of Service.
