NAVARRO LIVING LLC · SHIPPING POLICY

How we get your order to your backyard, start to finish.

My Luxe Backyard is a trade name used by Navarro Living LLC to sell pergolas, gazebos, patio furniture, fire pits, saunas, and cold plunges to customers across the Continental United States. This Shipping Policy explains exactly how we process, ship, and deliver your order, in plain language, alongside our Terms of Service, Refund Policy, and Warranty & Warranty Disclaimer Policy.

Where We Ship

Continental United States, exclusively

We currently sell and ship to addresses within the 48 contiguous United States only. This means we are not yet able to ship to Alaska, Hawaii, U.S. territories, military (APO/FPO/DPO) addresses, or any destination outside the United States. If an order is placed with a shipping address in one of these excluded locations, we will contact you before processing and offer a full refund if a resolution cannot be reached.

Every product on myluxebackyard.com ships from suppliers and fulfillment partners located within the United States. We do not use drop-shippers based outside the country, and no order crosses an international border to reach you.

Shipping Method & Cost

What you'll see at checkout

We offer a single, straightforward shipping option. The exact cost and estimated delivery window are always shown on the product page and again at checkout before you enter payment details.

"Business days" refers to Monday through Friday, excluding U.S. federal holidays. Orders placed after the 2:00 PM Eastern Time cut-off, or on a weekend or holiday, begin processing the next business day.

Processing & Transit, Explained

What happens between "order placed" and "delivered"

Processing and transit times are business-day estimates, not guarantees, and run separately: the 6–11 business day total delivery estimate is processing time plus transit time combined, starting from the business day after your order is placed.

Order Tracking

Knowing exactly where your order is

As soon as your order leaves the warehouse, we email you a tracking number and carrier link. If tracking hasn't updated within 2 business days of receiving it, that's usually a carrier scanning delay rather than a lost shipment, but reach out to us at support@myluxebackyard.com or 609-354-7215 and we'll check on it directly with the carrier.

Delays & Exceptions

When things take longer than expected

Our processing and transit windows reflect normal conditions. Certain circumstances outside our control can extend them, and here's exactly how we handle each one.

In line with the FTC's Mail, Internet, or Telephone Order Rule (16 CFR 435), if we cannot ship your order within the timeframe stated at checkout, we will notify you promptly, provide a revised delivery date, and offer the option to cancel for a full refund if the new date isn't acceptable to you.

Damaged, Lost & Incorrect Orders

If something goes wrong in transit, we fix it

Outdoor furniture and structures are large, and occasional shipping damage can happen. If your order arrives damaged, missing parts, or different from what you ordered, contact us at support@myluxebackyard.com within 48 hours of delivery with your order number and photos of the item and packaging. We will arrange a replacement, missing-part shipment, or refund at no cost to you.

If tracking shows your order as delivered but you cannot locate it, let us know within 7 days of the delivery date so we can open an investigation with the carrier and make it right, whether through a reshipment or refund.

If a package is returned to us as undeliverable because of an incorrect or incomplete address provided at checkout, we will contact you to arrange reshipment. A reshipment may carry an additional shipping charge if the original delivery attempt failed due to address information you provided.

Address Accuracy

Please double-check your shipping details

Please make sure your shipping address, including apartment or suite number, is complete and correct before placing your order. We are unable to redirect a package once it has been handed to the carrier. If you notice an error immediately after ordering, contact us right away at support@myluxebackyard.com or 609-354-7215, and we will do our best to update it before your order ships.

Sales Tax

Calculated automatically, disclosed before you pay

Applicable state and local sales tax is calculated automatically at checkout based on your shipping address, in accordance with the economic nexus and marketplace facilitator laws of the state you're shipping to. The exact tax amount is always shown before you complete payment, so there is never a surprise charge added after your order is placed. Because we ship exclusively within the Continental United States, no customs duties or import fees apply to any order.

International & Excluded Destinations

Where we can't ship yet

We do not currently offer shipping to Alaska, Hawaii, U.S. territories (including Puerto Rico, Guam, and the U.S. Virgin Islands), APO/FPO/DPO military addresses, P.O. boxes for freight-shipped items, or any address outside the United States. Our checkout is configured to prevent orders to these destinations; if you believe you've reached checkout in error, please contact us at support@myluxebackyard.com.

Related Policies & Resources

Where to look next

Shipping is only one part of ordering with us. These related pages cover returns, warranty coverage, and how we handle your information.

If you have a shipping concern we haven't resolved to your satisfaction, the New Jersey Division of Consumer Affairs (njconsumeraffairs.gov) and the Federal Trade Commission (consumer.ftc.gov) are independent resources available to any consumer.

Get In Touch

Questions about your privacy? Talk to our team

We're available Monday to Friday, 9:00 AM to 5:00 PM Eastern Time. Messages sent outside these hours are answered the next business day.

Navarro Living LLC operates myluxebackyard.com under the trade name My Luxe Backyard. This Shipping Policy is provided for transparency and general information and should not be construed as legal advice.

This Shipping Policy was last updated and is effective as of July 1, 2026. We may revise it periodically to reflect changes in our business, our carriers, or applicable law; the most current version always governs. For related information, see our Terms of Service, Refund Policy, and Warranty & Warranty Disclaimer Policy.