Return and Refund Policy

NAVARRO LIVING LLC · RETURN & REFUND POLICY

If something isn't right, here's exactly how we fix it.

This policy explains how returns, damage claims, and refunds work for every order placed on myluxebackyard.com, from a single fire pit to a freight-delivered sauna. It applies to customers shipping within the Continental United States and works alongside our Terms of Service, Shipping Policy, and Warranty & Warranty Disclaimer Policy.

30-Day Return Window

Counted from the date your order is delivered

7 days Damage Reporting

For anything that arrives damaged or defective

Defective & Non-Defective Accepted

Both are eligible for return when policy conditions are met

A Real Person Handles It

Every return is reviewed by our own support team

At A Glance

The key numbers behind this policy

We want you to know exactly what to expect before you ever need to use this policy. Here are the terms that apply to every order.

Return window

30 days from delivery

Damage & defect reporting

Within 7 days of delivery

Restocking fee (approved returns)

25% of product price

Return shipping

Customer-paid, unless defective or damaged

Shipping region

Continental United States

Refund method

Original payment method

Return Window

How long you have to return an item

30-Day Standard Window

You have 30 days from the date your order is marked delivered to request a return, whether the item is defective or simply not what you wanted. This applies to every product category we sell, including pergolas, gazebos, patio furniture, fire pits, saunas, and cold plunges.

7 days Damage & Defect Window

If your item arrives damaged, defective, or missing parts, you must report it to us within 7 days of the delivery date. This shorter window exists so we can file a timely claim with the carrier or manufacturer and get you a fast resolution, and it sits inside, not instead of, your 30-day window.

Multi-Box Freight Items

Gazebos, saunas, and cold plunges may arrive in more than one box, sometimes on different days. Your 30-day and 7 days windows both begin on the date the final box in your order is delivered.

Return Eligibility

What can be returned, and in what condition

We accept returns on both defective and non-defective products when the conditions below are met. There's no need to prove something is broken to qualify for a return; you're also welcome to return an item you simply changed your mind about.

Defective or Damaged-on-Arrival Items

Accepted for return or replacement when reported within 7 days of delivery, along with photos of the damage or defect and the packaging it arrived in.

Non-Defective Items (Changed Your Mind)

Accepted within 30 days of delivery if the item is unused, in its original condition, and, where reasonably possible, in its original packaging.

Partially or Fully Assembled Items

Structures such as pergolas, gazebos, and saunas that have been assembled or installed may still be returned within the window, but assembly can affect the condition assessment and refund amount described below.

Items Not Eligible for Return

Items damaged by misuse, improper assembly, or normal wear after delivery, and any item reported outside its applicable window, are not eligible for a return-based refund. These may still be covered separately under our Warranty & Warranty Disclaimer Policy.

Return Shipping & Restocking Fee

Who pays for return shipping, and what a restocking fee covers

These costs depend on why the item is being returned. Here's exactly how the two scenarios differ.

Defective or Damaged-on-Arrival

If your item is defective or arrived damaged, we cover the cost of return shipping in full, and no restocking fee applies. We will send a prepaid label or, for large freight items, arrange carrier pickup at no cost to you.

Non-Defective Returns

If you're returning an item for any other reason, you are responsible for the cost of return shipping. For large or freight-shipped items, this includes arranging and paying for a freight carrier to collect the item from your address.

25% Restocking Fee

Approved non-defective returns are subject to a restocking fee equal to 25% of the product's price, deducted from your refund. This fee covers inspection, repackaging, and restocking, and does not apply to defective or damaged-on-arrival items.

How To Start A Return

The process, step by step

STEP 1

Contact Us

Email support@myluxebackyard.com or call 609-354-7215 with your order number and the reason for your return.

STEP 2

Share Details

For damaged or defective items, include photos of the item and its packaging so we can process your claim quickly.

STEP 3

Get Return Instructions

We'll confirm your eligibility and send shipping instructions, a prepaid label, or freight pickup arrangements, depending on the reason for return.

STEP 4

Send It Back

Pack the item securely, ideally in its original packaging, and ship or hand it to the carrier as instructed.

Refunds

How and when you're refunded

Once we receive and inspect your returned item, we will email you to confirm whether your refund has been approved. Approved refunds are typically processed within 7 business days and issued to your original payment method. Depending on your bank or card issuer, it may take an additional 3 to 10 business days for the funds to appear in your account.

For approved non-defective returns, your refund reflects the product price minus the 25% restocking fee and minus any return shipping cost you're responsible for, as described above. Original outbound shipping charges are non-refundable unless the return is due to our error, a defect, or damage on arrival.

For approved defective or damaged-on-arrival returns, you receive a full refund of the product price and any shipping you paid, with no restocking fee deducted. If you'd prefer a replacement instead of a refund for a defective item, let us know when you contact us and we'll do our best to arrange one.

Order Cancellations

Changed your mind before it ships?

If you contact us before your order has shipped, we can typically cancel it at no cost and issue a full refund to your original payment method. Once an order has shipped or entered freight transit, it's treated as a return under this policy rather than a cancellation, and the return shipping and restocking terms above will apply.

If we discover a pricing or listing error, or if a product becomes unavailable after you order, we will contact you directly; you are never responsible for return shipping or a restocking fee in that situation, and a full refund will be issued if the order is cancelled.

A Few Additional Notes

Good to know before you order

This Return & Refund Policy applies to orders shipped within the Continental United States. We currently do not ship to Alaska, Hawaii, U.S. territories, or international addresses, so returns from those regions are not applicable.

Longer-term product issues that appear after your 30-day return window, such as a manufacturing defect discovered during use, are handled under our separate Warranty & Warranty Disclaimer Policy, not this policy.

This policy is provided for transparency and general information and does not limit any right you already hold under applicable federal or New Jersey consumer protection law.

Get In Touch

Questions about your privacy? Talk to our team

We're available Monday to Friday, 9:00 AM to 5:00 PM Eastern Time. Messages sent outside these hours are answered the next business day.

Business Hours

Mon–Fri, 9 AM–5 PM EST

Navarro Living LLC operates myluxebackyard.com under the trade name My Luxe Backyard. This Return & Refund Policy is provided for transparency and general information and should not be construed as legal advice.

This Return & Refund Policy was last updated and is effective as of July 1, 2026. We may revise it periodically to reflect changes in our business or applicable law; the most current version always governs. For related information, see our Terms of Service, Shipping Policy, and Warranty & Warranty Disclaimer Policy.