Data Deletion & Account Termination Policy
Your data, your call. Here's exactly how to close the loop.
My Luxe Backyard runs on Shopify, and creating a customer account here is always optional, never required to browse or buy. This page explains, in plain language, what "your account" actually means on our store, how to delete your personal data or close your account, what we're required to keep and for how long, and the specific rights you hold under federal and state law no matter where in the Continental U.S. you live.
A plain-language explanation of what "your account" means here
My Luxe Backyard is owned and operated by Navarro Living LLC. Our store runs on Shopify, and like most Shopify stores, you never need to create an account to browse our catalog or complete a purchase. Every order can be placed as a guest, using only the checkout information required to ship and bill the order.
If you do choose to create a customer account, that account stores your name, email address, saved shipping and billing addresses, and your order history, so you don't have to re-enter it next time. This page explains, specifically for our store and the categories we sell, how to delete that account, how to request deletion of your personal data whether or not you have an account, what we're legally required to retain and for how long, and the exact rights you hold under the Magnuson-Moss framework of state privacy law that now covers the large majority of the Continental United States.
We wrote this page around how our own Shopify store actually works, not as a copied template, and we update it as our data practices or the applicable laws change.
What these terms mean when we use them on this page
"Delete my account" and "delete my data" get used interchangeably in everyday conversation, but they aren't quite the same request. Here's exactly what each term means to us.
Account Termination
Closing your Shopify customer account so you can no longer log in with it. This removes your saved login and stops future use of that account, but doesn't by itself erase every underlying record.
Data Deletion
Permanently erasing the personal information we hold about you, such as your name, contact details, and browsing data, subject to what we're legally required to keep, such as tax and order records.
Verifiable Consumer Request
A request we can reasonably confirm was made by you, or by someone you've authorized, using information we already have on file, such as your order number and the email address on the order.
Retention Obligation
A legal requirement, such as tax law or fraud-prevention rules, that requires us to keep certain records for a set period even after you ask us to delete your data.
How to close your account or request data deletion, start to finish
Whether you have a customer account or checked out as a guest, the process to request deletion is the same, and it starts with contacting us directly rather than digging through account settings.
Email us your request
Email support@myluxebackyard.com with the subject line "Account Deletion" or "Data Deletion Request," from the email address associated with your account or order.
We verify it's really you
We'll confirm your identity using details you provide, such as a recent order number, billing zip code, or the name on the order, to protect against fraudulent deletion requests made in your name.
We process the request
We close the account and erase eligible personal data from our systems and, where applicable, instruct relevant service providers to do the same, within 45 calendar days of a verified request.
You get written confirmation
We'll email you confirming what was deleted, what (if anything) we're required to retain and why, and how long that retained information will be kept.
Exactly what gets erased, and what we're required to keep
We'd rather tell you plainly what happens to each category of data than leave you guessing. Retention periods below reflect standard recordkeeping obligations for a U.S. e-commerce retailer; your specific timeline is confirmed in writing when we process your request.
Deleted Upon Request
Removed within 45 daysYour account login and profile, saved addresses, marketing preferences and newsletter subscription, browsing and cookie-linked data tied to your identity, and any support correspondence not required for a legal or warranty purpose.
Retained For Tax & Accounting
Typically 3–7 yearsOrder and invoice records, sales tax documentation, and payment transaction records are kept to satisfy IRS recordkeeping rules and state tax authority requirements, even after an account is closed. Your name and contact details may remain attached to these specific records only.
Retained For Fraud Prevention & Warranty
For as long as reasonably neededIf you have an open warranty claim, an active return, or a flagged fraud or chargeback investigation, records tied to that specific matter are kept until it's resolved, even if you've requested deletion of everything else.
The federal and state privacy law behind this policy
As of 2026, roughly twenty U.S. states have their own comprehensive consumer privacy law, and most grant you the right to request deletion of your personal data regardless of which state you live in. Because we ship to the Continental United States, we honor deletion requests consistently, no matter your state, but the table below shows the specific statutes that apply where you live.
This section is provided for transparency and general information. It is not legal advice, and privacy rights and thresholds vary by state and can change. If you have questions about how these laws apply to your specific situation, we'd encourage you to contact your state attorney general's office or a qualified privacy attorney. Regardless of whether your state has passed a comprehensive privacy law, we honor verified deletion requests from every customer, in every state we ship to.
Our services are not for children
My Luxe Backyard is not directed at, and is not intended for use by, anyone under the age of 18. We do not knowingly collect personal data from children. If we learn that a customer account was created by or for someone under 18 without appropriate parental involvement, we will delete the associated account and personal data promptly upon verification.
If you believe a child's data was collected
A parent or guardian who believes their child has provided personal information to us can email support@myluxebackyard.com with the details, and we'll investigate and delete the relevant account or data as a priority matter.
The service providers we ask to delete data alongside us
Like any Shopify store, we rely on a small number of trusted service providers to run checkout, shipping, and email. When you request deletion, we forward that request to the providers below where applicable, in addition to deleting what's in our own systems.
Shopify (Platform)
Hosts our store, your account, and order records as our e-commerce platform provider, under Shopify's own data processing terms.
Payment Processors
Handle your payment card or digital wallet details directly; we never store full card numbers ourselves. Refund and chargeback records may be retained per card network rules.
Shipping & Fulfillment Partners
Receive your shipping address and contact details solely to deliver your order, and retain them only as long as needed for delivery, tracking, and claims.
Email & Marketing Tools
Store your email address if you subscribed to our newsletter. Unsubscribing or requesting deletion removes you from these tools as well.
Independent places to learn more or raise a concern
These federal and state resources exist for any consumer, anywhere, and operate independently of My Luxe Backyard. We'd still encourage you to contact us first at support@myluxebackyard.com so we can help directly and quickly.
California Privacy Protection Agency
File a complaint or learn more about CCPA/CPRA rights, including the statewide DROP data-broker deletion platform.
Visit the CPPAFederal Trade Commission
A consumer guide to online privacy rights and how to report a company that isn't honoring a privacy request.
Read the FTC's guideNew Jersey Division of Consumer Affairs
The state consumer protection office for Navarro Living LLC's registered address, for complaints that can't be resolved with us directly.
Visit the DivisionFTC Report Fraud
File a report about a deceptive or unfair business practice, including mishandling of a privacy request, with federal regulators.
File a reportFiling a report or inquiry with any of these agencies is free, voluntary, and entirely separate from a deletion request you raise with us directly. Residents of states other than California or New Jersey can typically find their own state attorney general's consumer protection division with a quick web search.
Ready to delete your account or data? Talk to our team
We're available Monday to Friday, 9:00 AM to 5:00 PM Eastern Time. Messages sent outside these hours are answered the next business day.
Navarro Living LLC (Company Registration No. 0451 452883, EIN 42-2132746) is the entity responsible for the personal data described in this policy. This policy is informational and is not legal advice; it describes our standard process and does not create rights beyond what applicable law already provides. We will never charge a fee to process a valid deletion or account termination request, and we will never discriminate against you, including through different pricing or service levels, for exercising these rights.
This policy was last updated and is effective as of July 1, 2026. It is reviewed regularly and may change as our systems, service providers, or applicable law change. For how we collect and use your information more broadly, see our Privacy Policy, and for our terms of use, see our Terms of Service.
