Price Adjustment Policy
If the price drops after you buy, here's exactly what happens next.
My Luxe Backyard runs sales throughout the year on pergolas, gazebos, patio furniture, fire pits, saunas, and cold plunges. This page explains, in full, when a price drop after your purchase qualifies for a one-time adjustment, what doesn't qualify, how our displayed prices work, and how to request an adjustment if you're eligible.
A retailer's honest account of how price adjustments actually work here
My Luxe Backyard is owned and operated by Navarro Living LLC. Outdoor living products like pergolas, gazebos, and saunas naturally go on sale around seasonal moments — spring launch, summer clearance, holiday weekends. Buying right before one of those sales starts is frustrating, so within a defined window we'll credit you the difference on a single item, once, under the conditions below.
This is a courtesy we extend beyond what U.S. law requires. No state or federal law obligates a retailer to refund the difference when its own price drops after a sale is complete. We offer it anyway because it's the fair thing to do, and we've written the conditions here in full so there's no ambiguity about what qualifies.
We wrote this page specifically for the products we actually sell and the promotions we actually run. It isn't a copied template, and we update it whenever our pricing or promotional practices change.
What the words in this policy actually mean
Pricing terminology gets used loosely across retail. Here's exactly what each term means when we use it on this page or on a product listing.
Regular Price
The price a product is offered at outside of a promotional event. It reflects a price we've genuinely offered the item at for a meaningful period, not an inflated number invented to make a sale look larger.
Sale Price
A temporary, discounted price applied during an announced promotional period, shown alongside the regular price on the product page so the comparison is always visible before you buy.
Price Adjustment
A one-time refund of the difference between what you paid and a lower price the same item reaches during your eligibility window, issued without requiring a return or exchange.
Excluded Pricing Event
A discount type — flash sale, loyalty pricing, bundle deal, or clearance — that does not qualify for adjustment, explained fully in the exclusions section below.
When a price adjustment applies
All of the following must be true for a request to qualify. We check each one before approving an adjustment.
Within 14 Days
Counted from delivery dateYour request must reach us within 14 calendar days of the delivery date shown in your shipping confirmation. Requests made after day 14 cannot be processed.
Identical Item
Same product, same variantThe lower price must be for the exact same product listing, including the same size, color, and configuration you purchased — not a similar or related item.
Sold By Us, In Stock
On myluxebackyard.com directlyThe lower price must be live on myluxebackyard.com at the time of your request, for an item genuinely in stock and available for purchase, not a marketplace listing or a price we no longer offer.
Purchased At Regular Price
No stacked coupon or promo codeThe original order must have been placed at full regular price, without a discount code, loyalty offer, or other promotion already applied.
One Adjustment Per Item
Per order, not per sale eventEach purchased item is eligible for a single adjustment during its 14-day window, even if the price drops more than once during that time.
Order Delivered, Not Returned
Item kept, not sent backPrice adjustments apply to items you're keeping. If you'd rather return the item for a full refund instead, our standard Return & Refund Policy applies.
Pricing events excluded from adjustment
Flash sales and doorbuster events with a published start and end time, clearance or final-sale pricing on discontinued items, bundle or multi-item discounts, loyalty or rewards-program pricing, employee or trade pricing, prices found on any site other than myluxebackyard.com, and any price that resulted from a coupon, promo code, or gift-with-purchase offer are not eligible for a price adjustment under this policy.
This doesn't reduce your other rights
If an item you received is damaged, defective, or not what you ordered, that's a returns matter, not a pricing matter — our separate Return & Refund Policy and your statutory consumer rights under state law apply regardless of anything written here.
How we set and display prices across the site
Accurate pricing matters to us as much as it matters to you. Here's what governs every price you see on myluxebackyard.com.
All prices in U.S. dollars
Every listed price is in USD and reflects the item only. Shipping is calculated at checkout and applicable sales tax is added based on your delivery address.
Genuine former prices only
When we show a crossed-out regular price next to a sale price, that regular price was actually and recently offered — never an inflated figure created only to exaggerate a discount.
Time-limited offers are real
Countdown timers and "limited time" messaging on the site reflect the actual start and end of a promotional period, not a fake per-visitor clock designed to pressure a purchase.
Prices can change without notice
Like any retailer, we adjust prices for reasons that include cost changes, seasonal demand, and promotions. The price charged is always the one displayed at the moment you complete checkout.
How we handle genuine pricing errors
Large outdoor structures involve many product variants, and despite careful review, a listing price can occasionally be entered incorrectly due to a technical or human error.
If we discover a pricing error on an item you've ordered — for example, a decimal point or shipping-cost mistake that resulted in an obviously incorrect price — we will contact you before charging or shipping anything. You'll always have the choice to purchase at the corrected, correct price, or cancel the order for a full refund with no penalty.
We will never charge an order at an erroneous price without your consent first. This protection exists independently of the price adjustment window described above, since it addresses a mistake rather than a genuine price change.
The federal and state law behind this policy
This page is written to operate within, not around, the laws that already protect you as a shopper. Two bodies of law matter most here.
FTC Guides Against Deceptive Pricing
State Pricing & Consumer Protection Law
This section is provided for transparency and general information. It is not legal advice, and pricing and advertising rules can vary by state. If you have questions about how these laws apply to your specific situation, we'd encourage you to contact your state consumer protection office or a qualified attorney.
How to request a price adjustment, start to finish
Contact us within 14 days
Email support@myluxebackyard.com or call 609-354-7215 with your order number and a link or screenshot of the current lower price.
We verify eligibility
We confirm the item, variant, price, and promotion type against the six conditions listed above, usually within one business day.
We confirm the outcome by email
If approved, we'll confirm the exact credit amount before processing it. If not eligible, we'll explain the specific reason in writing.
Credit issued to original payment
Approved adjustments are refunded to your original payment method within 5 business days of confirmation, showing as a partial refund on your statement.
Independent places to learn more or raise a concern
These federal and state resources exist for any consumer, anywhere, and operate independently of My Luxe Backyard. We'd still encourage you to contact us first at support@myluxebackyard.com so we can help directly and quickly.
FTC Guides Against Deceptive Pricing
The federal rules governing former-price claims, discounts, and comparative advertising.
Read the FTC guidesFTC Report Fraud
File a report about a deceptive or unfair pricing practice with federal regulators.
File a reportNew Jersey Division of Consumer Affairs
The state consumer protection office for Navarro Living LLC's registered address, for complaints that can't be resolved with us directly.
Visit the DivisionCalifornia DCA — Pricing Accuracy
California's guidance on former-price advertising and pricing accuracy for California shoppers.
Visit the DepartmentFiling a report or inquiry with any of these agencies is free, voluntary, and entirely separate from any price adjustment request you raise with us directly.
Questions about a price? Talk to our team
We're available Monday to Friday, 9:00 AM to 5:00 PM Eastern Time. Messages sent outside these hours are answered the next business day.
Navarro Living LLC (Company Registration No. 0451 452883, EIN 42-2132746) is an independent retailer of pergolas, gazebos, patio furniture, fire pits, saunas, and cold plunges. Prices, promotions, and this Price Adjustment Policy apply to purchases made directly on myluxebackyard.com and do not extend to prices found on any other retailer's website or marketplace listing.
This policy was last updated and is effective as of July 1, 2026. It is reviewed regularly and may change as our pricing and promotional practices change. For details on returns, see our Return & Refund Policy, and for our terms of sale, see our Terms of Service.
