Warranty & Warranty Disclaimer Policy
What's covered, what isn't, and exactly how we make it right.
My Luxe Backyard sells pergolas, gazebos, patio furniture, fire pits, saunas, and cold plunges built to live outside, season after season. This page sets out, in full, the warranty coverage that comes with what you buy here: who stands behind each part, how long coverage runs, what it doesn't include, and the exact steps to take if something needs attention.
A retailer's honest account of how warranty coverage actually works here
My Luxe Backyard is owned and operated by Navarro Living LLC. We are a retailer, not a manufacturer. We select pergolas, gazebos, patio furniture, fire pits, saunas, and cold plunges from established outdoor living brands and authorized distributors, then sell them to customers across the Continental United States.
Because we don't build these products ourselves, most of the protection behind them comes from the manufacturer that does. This page explains, category by category, what that manufacturer coverage typically includes, how long it usually runs, and what falls outside of it. Where an item is sold without a manufacturer warranty, or as a final-sale or as-is item, we say so clearly on the product page itself, and again here.
We wrote this page specifically for the products we actually sell. It isn't a copied template, and we update it whenever our supplier base or warranty terms change.
What the words in this policy actually mean
Warranty terminology gets used loosely. Here's exactly what each term means when we use it on this page or on a product listing.
Manufacturer's Warranty
A written promise from the company that designed or built the product, covering defects in materials or workmanship for a stated period. We pass these terms on exactly as the manufacturer sets them.
Limited Warranty
A manufacturer's warranty that covers specific parts or damage types rather than an entire product. A single item, like a sauna, often carries different limited terms for its electrical components, its wood cabin, and its hardware.
Implied Warranty of Merchantability
An unwritten, legally automatic promise that a product will do what it's reasonably supposed to do. This exists under state law independently of anything written here or printed on a box.
Final Sale / As-Is Item
A product sold without a manufacturer warranty and without our standard return eligibility. Always disclosed clearly on the product page before you buy, never hidden in checkout.
How warranty coverage breaks down across what we sell
Outdoor structures, gas appliances, electrical equipment, and furniture each carry different warranty conventions. Here's a transparent, category-specific breakdown of what's typically covered and for how long. Exact terms always live on the individual product page and in the manufacturer documentation included with your order, since coverage can vary by brand and model.
Pergolas & Louvered Roofs
Frame: 1–5 yrs · Motor/canopy: shorter termAluminum and steel frames are typically covered against structural manufacturing defects for one to five years, depending on the brand. Motorized louvre systems and retractable canopy mechanisms usually carry their own, shorter electrical or mechanical warranty. Canopy fabric is covered against manufacturing defects only; fading or wear from sun and weather is expected and excluded.
Gazebos
Hardtop & frame: 1–3 yrs · Soft goods: limitedHardtop roof panels and the supporting frame are generally covered against structural defects for one to several years. Mesh netting, privacy curtains, and zipper hardware are treated as wear items and typically carry shorter or no separate coverage beyond the initial inspection period after delivery.
Patio Furniture Sets
Frame: 1–3 yrs · Cushions: defects onlyFrames, whether aluminum, steel, or woven rattan and wicker over a metal skeleton, are usually covered against structural defects for one to three years. Cushions, cushion covers, and upholstery fabric are covered against manufacturing defects only; color fading, mildew from improper storage, and normal wear are not covered.
Fire Pits
Burner & ignition: 1–2 yrs · Finish: shorter termBurner assemblies, ignition systems, and gas control valves on propane units are covered under the manufacturer's warranty against defects, often for one to two years, reflecting the safety-regulated nature of these components. The firebowl, finish, and decorative elements are typically covered separately and for a shorter period.
Saunas
Heater & controls: 1–2 yrs · Cabin: defects onlyThe electrical heater unit and control panel are covered under the manufacturer's warranty, generally one to two years, and are built to meet ETL or equivalent electrical safety certification. The wood cabin structure is covered against material defects; minor checking, warping, or surface cracks from humidity and temperature cycling are an expected characteristic of solid wood and are not treated as a defect.
Cold Plunges
Chiller & compressor: 1–5 yrs · Shell: shorter termThe chiller's electrical components and compressor are covered under the manufacturer's warranty, with the compressor itself sometimes carrying a longer separate term, commonly one to five years depending on the brand. The tub shell, insulation, and plumbing fittings are covered against manufacturing defects for a shorter period.
The federal and state law behind this policy
This page is written to operate within, not around, the laws that already protect you as a buyer. Two bodies of law matter most here.
The Magnuson-Moss Warranty Act
Your Implied Warranty Rights
This section is provided for transparency and general information. It is not legal advice, and warranty rights can vary by state. If you have questions about how these laws apply to your specific situation, we'd encourage you to contact your state consumer protection office or a qualified attorney.
How to file a warranty claim, start to finish
Contact us within your coverage window
Email support@myluxebackyard.com or call 609-354-7215 with your order number and a description of the issue.
Share photos and any relevant details
A few clear photos of the issue, and the product's serial or model tag if it has one, let us move straight to a resolution instead of back-and-forth.
We coordinate with the manufacturer, or handle it directly
Depending on the item, we either submit the claim to the manufacturer on your behalf or resolve it ourselves, whichever gets you a faster answer.
Repair, replacement, or part, confirmed in writing
You'll receive a written outcome by email: a repair, a replacement part, a full unit replacement, or, where the manufacturer's terms call for it, a refund.
Outside the scope of warranty coverage
Like any manufacturer warranty, the coverage described on this page does not extend to normal wear and cosmetic change (UV fading of fabric or wood weathering, surface scratches from regular use), damage from improper assembly, installation, or anchoring, use of a product outside its intended purpose or stated weight or load limits, damage from extreme weather events such as named storms or hail, or unauthorized repairs or modifications made by anyone other than the manufacturer or an authorized servicer.
This doesn't reduce your other rights
Items excluded from manufacturer warranty coverage may still be eligible for return under our separate 30-Day Return & Refund Policy, and your statutory implied warranty rights under state law continue to apply on top of anything written here.
Independent places to learn more or raise a concern
These federal and state resources exist for any consumer, anywhere, and operate independently of My Luxe Backyard. We'd still encourage you to contact us first at support@myluxebackyard.com so we can help directly and quickly.
Federal Trade Commission
A consumer guide to how product warranties work and what to do if one isn't honored.
Read the FTC's guideU.S. Consumer Product Safety Commission
Report a safety concern with an electrical, gas, or mechanical product, or check for open recalls.
Report or search safety issuesNew Jersey Division of Consumer Affairs
The state consumer protection office for Navarro Living LLC's registered address, for complaints that can't be resolved with us directly.
Visit the DivisionFTC Report Fraud
File a report about a deceptive or unfair business practice with federal regulators.
File a reportFiling a report or inquiry with any of these agencies is free, voluntary, and entirely separate from any warranty claim you raise with us directly.
Questions about coverage? Talk to our team
We're available Monday to Friday, 9:00 AM to 5:00 PM Eastern Time. Messages sent outside these hours are answered the next business day.
Navarro Living LLC (Company Registration No. 0451 452883, EIN 42-2132746) is an independent retailer of pergolas, gazebos, patio furniture, fire pits, saunas, and cold plunges, and is not the manufacturer of these products unless specifically stated on a product page. Brand and manufacturer names referenced on myluxebackyard.com are used solely to identify genuine products and do not imply manufacture by Navarro Living LLC.
This policy was last updated and is effective as of July 1, 2026. It is reviewed regularly and may change as our product range or supplier warranty terms change. For details on returns, see our Return & Refund Policy, and for how we collect and use your information, see our Privacy Policy.
